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California Office of the Patient Advocate
“I must compliment you on your recent hires: Esteban Alfaro, MA and Leann McLaughlin, PA. They were both cordial, professional, and very pleasant. It made for a very pleasant visit. Thank you! - Jan M.”
“Thank you for your excellent, compassionate care during a very challenging and trying time. This community is blessed to have health care that is top of the mark.”
“I just want to compliment Dr. Lloyd Trujillo. He was kind and professional. Sansum Clinic is lucky to have him. Job well done.”
“I received the ultimate customer service from the staff, nurse and doctor. I will always feel comforted and optimistic about receiving the best treatment available when I need their services again.”
“I had my first MRI. I was ignorant to the difference between my prior CT scans and an MRI scan. I was very nervous of the tight space and Teresa Childers was assigned to my MRI. I expressed my angst and my ignorance of the situation with her. Teresa was very calming and patient with me and took the time to explain the process to me with a suggestion of how to proceed in a way that helped calm me. I know this may seem insignificant to whoever is reading this, but I would not take the time to write this if it wasn’t significant to me. I was alone and felt overwhelmed and fear of anxiety. I want to express my appreciation to Teresa for her professionalism and caring bedside manner.”