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California Office of the Patient Advocate
“Last week I reluctantly went to the clinic to get my yearly mammogram. I was reluctant because of how difficult it has been the past few years because I am disabled and have to use a wheelchair. I am overweight and while I blame no one, there have been nurses that were unsympathetic to my immobility and went so far as to tell me that maybe I should tell my doctor I didn't want to get checkups anymore. Thankfully this visit God sent me an angel named Peggy! She greeted me with a smile and pushed my wheelchair into the exam room without a second thought. She conducted the entire exam with me sitting in my wheelchair no matter how difficult, going as far as removing the arms so I wouldn't have to try and stand. She took all the pictures she needed and was assertive but kind . Truthfully I was shocked that she was able to conduct the exam the way she did. It was the best experience I've ever had getting a mammogram. I would just like to thank Miss Peggy and recommend her for praise. May God bless her the way he blessed me with her help! Please see to it that the people in Radiology hear of her kindness and professionalism. ”
“Dr. Choi and the staff at the surgery center are amazing! She saved my breast from further pain and the entire staff are truly wonderful for holding my hand through one of the most traumatic experiences of my life.”
“Joey Jaramillo and the Pesetas Pharmacy are rock stars! They are on top of all of their orders. All of my prescriptions arrive on time. If I ever have any issues, they are resolved immediately. Everyone is so friendly, efficient, and dedicated. Joey is fantastic and has the most amazing customer service I have ever experienced. Thanks so much to Joey and the Pesetas Pharmacy staff for all their hard work and dedication!”
“I want to commend Dr. Gonzalez and Monica Picard, RN, for their competence and compassion. They have always responded quickly, listened carefully, and explained things clearly. They helped my late mother, and they continue to help me whenever I need assistance. Well done, team!”
“As usual, everybody I dealt with was cordial and professional. I would like to especially mention Cheryl, who makes you feel at ease and explains what to expect when you check in for your surgery.”